Privacy Policy

Last updated: 01-10-2026

Golden Plate ("we") respects your privacy and handles personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and other applicable laws.

1. Data we collect

• Identity and contact details: name, phone number, email address
• Delivery details: address, location notes
• Order details: products, order history, payment status (we do not store full card numbers)
• Technical data: IP address, device and browser type, pages visited, cookies
• Communications: messages you send to customer support

2. Why we use it

• To process, deliver and support your orders
• To send order updates and service messages
• To send offers and news, only where you have agreed or as permitted by law (you can unsubscribe at any time)
• To improve our website, products and marketing
• To prevent fraud and meet legal obligations

3. Who we share it with

We share data only when needed with: delivery partners, payment providers, IT and hosting providers, analytics and advertising tools (for example Google and Meta), and authorities when legally required. We do not sell your personal data.

4. Cookies

We use cookies to keep your cart working, remember preferences and measure site performance. You can control cookies in your browser settings; disabling some may affect site functionality.

5. Data security

We use reasonable technical and organisational measures to protect your data. Payments are handled by secure payment gateways.

6. Retention

We keep data only as long as necessary for the purposes above or as required by law (for example, tax and accounting records).

7. Your rights

You may request access to, correction of, or deletion of your data, object to marketing, or withdraw consent, subject to applicable law. Contact us at support@golden-plate.com.

8. International transfers

Some service providers may process data outside the UAE. Where this happens, we take steps to ensure appropriate protection.

9. Children

Our website is not intended for anyone under 18, and we do not knowingly collect their data.

10. Changes

We may update this policy; the latest version is always on this page.