Refund & Cancellation Policy

Last updated: 01-10-2026

Cancelling an order

• You can cancel free of charge before your order is dispatched. Contact us as soon as possible at +971 800 75283, WhatsApp, or support@golden-plate.com with your order number.
• Once an order is out for delivery, it can no longer be cancelled.
• If nobody is available to receive the order after 2 delivery attempts, or the customer refuses a correctly delivered order, we may cancel it and charge delivery costs / retain the delivery fee. Because of the perishable nature of the goods, the product cannot be resold and a refund of the product price may not be possible.
• We may cancel an order if an item is out of stock, an address is outside our area, or a pricing error occurred. You will be notified and fully refunded.

Refunds

Approved refunds are issued as follows:

Payment method	Refund method	Timeframe
Credit / debit card	Original card	5–10 business days after approval (bank processing times may vary)
Apple Pay / wallet	Original payment method	5–10 business days
Cash on Delivery	Cash return or bank transfer	3–7 business days

• Refunds cover the value of the affected items and, where the error was ours, the delivery fee.
• Where a replacement is offered, we deliver it at no extra charge, subject to stock.
• Partial refunds apply if only part of the order is affected.